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frequently asked questions

FAQS

Do you accept Medicare or other insurance providers?

We currently do not work directly with Medicare or other insurance companies to cover the cost of the chair. However, many of our customers have been able to successfully purchase a power wheelchair from mPOWER Chairs and be reimbursed by their insurance provider. The following steps are recommended: 1) See a qualified healthcare professional / physician to obtain a prescription for a power wheelchair. 2) Call your insurance provider to obtain the procedure to file for coverage under the terms of your plan. 3) Once approval has been obtained, purchase a power wheelchair from mPOWERchairs.com and save your receipt. 4) Provide your insurer with all the required information to receive reimbursement of your mPOWER Chairs purchase. You may need the Healthcare Common Procedure Coding System (HCPCS) code and may reference this guide for more information.

What kind of warranty and after-sales service is available?

Standard manufacturer warranties vary by each wheelchair. Oftentimes the frame will have a different warranty length than the batteries and electronics. Please check each product for specific warranty information. Additionally, we offer extended warranty coverage through Consumer Priority Service (CPS).

How do I prevent my power wheelchair batteries from dying?

Batteries for power wheelchairs are designed to last for several years. To ensure you maximize the lifespan of your batteries, it’s important to follow the advice in our Battery Best Practices guide.

How do I clean and maintain my power wheelchair?

Taking good care of your power wheelchair will help to lengthen its lifespan. We’ve written a comprehensive guide on how to regularly maintain and clean your power chair.

Do you offer financing for power wheelchair purchases?

At mPOWER Chairs we accept many forms of payment, from every major credit card provider to providers such as Apple Pay and Shop Pay. We also have partnered with Klarna to offer financing. Financing offers vary based on your credit worthiness and provide options to split the cost of the purchase into 4 payments or spread out payments over the course of a year.

Why should I buy from mPOWER Chairs?

mPOWER Chairs offers the best selection of power wheelchairs to assist those with mobility needs. We offer a 15-day money back guarantee, free shipping, and will price match any other offer on the web. Additionally, mPOWER Chairs donates a significant portion of each wheelchair purchase to Free Wheelchair Mission, which helps build and supply wheelchairs to the millions of children, teens and adults in impoverished countries who do not have access to a wheelchair or the means to purchase one.